Use and Care

First Use

Remove all labels and wash it in warm soapy water. Please ensure the cookware is dried thoroughly before storing or using. Before using the cookware for the first time wipe a drop of cooking oil onto the cooking surface; never use low heat olive oil, butter or spray oils to do this but instead it is recommended to use grape seed oil, rice bran oil, avocado oil or similar high heat oil. Once the pan is coated, heat it to a moderate heat for 2-3 minutes, allow to cool and then wash in warm soapy water. This is to extend the lifespan of the non-stick surface.

Ceramic, halogen and Gas Cook tops

Neoflam’s cookware is suitable for use on ceramic, halogen and gas cook tops and specific items are induction compatible. ALWAYS refer to the cook top manufacturer's instructions prior to using your cookware. When using a gas cook top, always ensure the flame does not extend up the side of the cookware as this may damage the cookware and cause the handles to become hot, which may be dangerous.

When using a ceramic, halogen or induction cook top, extra care should be taken to ensure that the base of the cookware and the surface of the cook top are cleaned after every use, otherwise the cook top may be permanently marked. Avoid dragging or sliding cookware over the cook top surface as this may damage the cook top surface and base of the cookware.

For best results always use a low to medium heat with Neoflam products to avoid damaging the non-stick surface and discolouration of the pan.

Cook top Use

It is important to select the right size cookware for the cooking task and the right size burner to suit the cookware you are using. Ensure cookware is stable on the cook top surface or trivet to prevent tipping. Position cookware so that handles are not over other hot burners and do not allow handles to extend beyond the edge of the cook top, as these may be in easy reach of children or knocked off the cook top; causing personal injury and damage to the cookware and flooring.

Continuous high heat and/or overheating may shorten the life of cookware, cause discoloration and damage non-stick surfaces. For optimum results always use low to medium heat as this will spread the heat evenly, eliminating hot spots, which may burn food. This may also reduce lids rattling and food boiling over onto the cook top.

Grape Seed Oil, Rice Bran Oil or Avocado Oil are recommended as they are able to handle high heat better. Heavy vegetable oils may leave a residue which may impair the non-stick release system. Use low heat when heating up oils, as oils can quickly overheat and cause a fire. Do not use oil sprays or butter on non-stick cookware as this can impair your product's non-stick coating. Do not leave unattended cookware on a hot cook top; this is particularly important when using oil, as this may ignite causing a fire. Unattended cookware may become extremely hot and cause personal injury and damage to the cookware and cook top. Do not allow cookware to boil dry and never leave empty cookware on a hot burner, as this may become extremely hot and cause personal injury and damage the cookware and cook top. In the event of cookware boiling dry do not add liquids as these may splatter which could cause personal injury and damage the cookware. Do not attempt to move the cookware from the cook top; turn off the heat source and allow the cookware to cool down (refer to specific information above for ceramic and halogen cook tops).Although minor scratches will not impair the performance of non-stick cookware, the use of sharp metal kitchen utensils such as forks, knives or whisks is not recommended. Wooden or heat resistant nylon cooking utensils are more recommended to prevent scratches. Do not leave utensils in cookware during cooking.

Do not make a double boiler out of cookware that is not designed for this purpose.

So please use silicone gloves.

Oven Use

IMPORTANT: Never allow handles to be positioned over or under the heat source. Always use oven mitts when removing cookware from the oven.

Microwave Use

Do not use this cookware in a microwave oven.

Griller Use

Do not put cookware under a griller as it may cause damage to the cookware and affect the performance of non-stick cookware.


Not all cookware products have lids; any reference to lids applies only when they are supplied with the product. It is important that the lid fits snugly, thereby trapping steam and creating a "self basting" environment, locking in nutrients and preserving flavours. Food, particularly liquids will cook faster and heat can be kept to a minimum, thus saving on gas and electricity. Do not use lids when deep frying. When removing lids always tilt the lid so steam is directed away from you. Do not place lids directly on a hot burner as they may warp and lose their lustre. Allow hot lids to cool on a heat resistant surface or trivet. Placing hot lids on some surfaces may cause scorch marks. Glass lids may fog at the start of cooking but will clear once they become warm. Do not place glass lids directly on a hot burner as they may lose their break resistant quality. Do not place hot glass lids on cold surfaces or under cold water as the extreme change in temperature may cause lids to shatter. Do not use glass lids that have cracks or scratches. Cleaning - Do not use metal utensils, sharp instruments or harsh abrasives that may scratch and weaken the glass.

Handles and Knobs

Periodically check handles and knobs to ensure they are not loose. Do not use cookware with loose handles or knobs as this may cause personal injury and damage to the cookware. Handles and knobs may become very hot under some conditions. Use caution when touching either and always have Neoflam Pot Grabbers available for use.


Carefully wipe off spills which occur during cooking immediately for easier clean up later. Always allow cookware to cool down after use and before cleaning. Do not pour cold water into hot cookware as this may result in personal injury.

Always wash cookware thoroughly after use with dishwashing detergent, warm water and a soft sponge scourer to remove all traces of food or grease particles; otherwise these will burn when the cookware is next heated, causing stains and scorching, and will affect the non-stick performance of the cookware. To remove stubborn stains, dried or burnt on food, partially fill the cookware with 3 parts water to one part detergent or vinegar and bring to a slow boil, simmer for 15 minutes. Turn off the heat source and set aside for a period to cool and allow these stains or deposits to soften; then wash in mild dishwashing detergent and warm water.

Do not use steel wool, coarse scouring pads or harsh abrasives to clean cookware. Do not use oven cleaners to clean cookware, as these are not designed for this purpose and will ruin the cookware. Some signs of wear and tear may become visible on the coating. This is normal and does not affect its non-stick qualities.

Dishwasher Use

For dishwasher suitability refer to your cookware packaging.

We recommend hand washing to prolong the life of the cookware.


The cookware must always be completely clean before it is put away. Always ensure cookware is dried thoroughly before storing away. It is recommended that paper towels or cloths are placed between cookware which may assist in preventing scratches to the surfaces during storage.


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